Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuKariza-D
Roku Employee
Roku Employee

Re: 5 mos. Roku quit with Insufficient Power Message

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Hi @frankcacc

We're sorry to hear about the issue you're experiencing.

Please reply here with the serial number of your Roku device. It can be found at the back or underneath the player itself. Once we have the information needed, we'll be able to forward it to our support team for further assistance.

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Troyster
Level 8

Re: 5 mos. Roku quit with Insufficient Power Message

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Same answer from "Mary" ROKU employee.  This has been going on for months and they still haven't fixed the problem, just go over the same steps which works maybe one time.  There is no fix.

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frankcacc
Level 7

Re: 5 mos. Roku quit with Insufficient Power Message

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@RokuKariza-D serial number: C4391G710503

Please let me know if there's anything else you need.

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Cheesebreak
Level 7

Re: Roku express power warning

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Same problem with me - the usb power warning comes up all the time. Started today.

I have a Roku Ultra so there is no usb involved, and the USB port is not being used.

Model 4640X

Software version 10.5  build 4208-29

Serial #  YPOOF6363741

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atc98092
Community Streaming Expert

Re: Roku express power warning

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That really weird that the 4640 would give that message. As you noted, it doesn't run at USB voltage levels. While it's a bit over 5 years old, I wouldn't expect it to have issues. Mine is still working fine. It's possible that the wall power cube is failing. Roku lists a new power supply for $10, however it doesn't list the 4640 as supported. It lists all Ultra models newer than the 4640, so there's probably a change in the unit. Perhaps @RokuDanny-R can assist. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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RokuDanny-R
Roku Employee
Roku Employee

Re: 5 mos. Roku quit with Insufficient Power Message

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@frankcacc @Cheesebreak

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cheesebreak
Level 7

Re: 5 mos. Roku quit with Insufficient Power Message

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Although this may be a 5 year old product, I have only had the device since bought new in July, 2020. So now every time I watch it I get the error message across the bottom of the screen, usually blocking all closed captioning. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: 5 mos. Roku quit with Insufficient Power Message

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Hi @Cheesebreak

We're here to help.

Have you tried the troubleshooting steps recommended in this Support link: What to do if the red light is flashing, or you see a "low-power" warning? If so and the issue persists, please reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself.

Keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Cheesebreak
Level 7

Re: 5 mos. Roku quit with Insufficient Power Message

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Dude, I already gave you the serial number in an earlier post. 

And those troubleshooting tips are irrelevant to me because I have a Roku Ultra with no USB anything. 

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Cheesebreak
Level 7

Re: 5 mos. Roku quit with Insufficient Power Message

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@RokuDR  Do I have a ticket number for that?

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