Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ben5
Level 7

How to fix Roku zoomed in and cutting screen off?

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Suddenly, while using the remove of my Roku Premiere... everything is zoomed in. It cuts off on all sides.

It isn't the TV, as I can watch air channels AND Netflix is fine when I access it through my Smart TV. I unplugged it, but that did not help. Yes, I did plug it back in. I tried changing themes. as some other threads suggested. nope.

My roku has suddenly become a paperweight. Any thoughts?

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makaiguy
Community Streaming Expert

Re: How to fix Roku zoomed in and cutting screen off?

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@ben5 wrote:

Suddenly, while using the remove of my Roku Premiere... everything is zoomed in. It cuts off on all sides.

It isn't the TV, as I can watch air channels AND Netflix is fine when I access it through my Smart TV. I unplugged it, but that did not help. Yes, I did plug it back in. I tried changing themes. as some other threads suggested. nope.

My roku has suddenly become a paperweight. Any thoughts?


First thing I'd try would be a restart of the Roku.   Settings > System > System restart

If that doesn't get it, try Settings > Display type, and set it to your set's actual resolution instead of "Auto detect".

Let us know how you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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makaiguy
Community Streaming Expert

Re: How to fix Roku zoomed in and cutting screen off?

Jump to solution

@ben5 wrote:

Suddenly, while using the remove of my Roku Premiere... everything is zoomed in. It cuts off on all sides.

It isn't the TV, as I can watch air channels AND Netflix is fine when I access it through my Smart TV. I unplugged it, but that did not help. Yes, I did plug it back in. I tried changing themes. as some other threads suggested. nope.

My roku has suddenly become a paperweight. Any thoughts?


First thing I'd try would be a restart of the Roku.   Settings > System > System restart

If that doesn't get it, try Settings > Display type, and set it to your set's actual resolution instead of "Auto detect".

Let us know how you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
ben5
Level 7

Re: How to fix Roku zoomed in and cutting screen off?

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I had to manually select the image size. You had the solution.

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Laxbuff
Level 7

Re: How to fix Roku zoomed in and cutting screen off?

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I don’t have a display type option on my TCL tv. What other fixes do you have?

Yosheka
Level 7

Re: How to fix Roku zoomed in and cutting screen off?

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I’ve tried both of these and they are not working 

Mr_Haney
Level 8

Re: How to fix Roku zoomed in and cutting screen off?

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Evidently, people suggesting fixes have never experienced this issue. 

Kgrant
Level 7

Re: How to fix Roku zoomed in and cutting screen off?

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When watching cable hit the star on the Roku remote. Then go to picture size and choice auto not zoom. We just fixed it for my mother in law

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AlabamaPlateGuy
Level 8

Re: How to fix Roku zoomed in and cutting screen off?

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I have a similar issue, except this issue occurred on the latest Firmware update of the ROKU device.    Nothing I am doing is fixing the issue, including all mentioned and a few more.   Can I go back to an older firmware on the ROKU device that does not have this bug?

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AlabamaPlateGuy
Level 8

Re: How to fix Roku zoomed in and cutting screen off?

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Unfortunately, picture size was not an option.   Only Mode and Tracking.  Tried with YouTubeTV and Netflix. Thanks.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: How to fix Roku zoomed in and cutting screen off?

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@AlabamaPlateGuy

Thanks for the post.

Can you please provide more specific information about the issue you are experiencing?

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-screenshot of the issue

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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