Solving playback issues

[royjohnson]

hdcp was working fine last night.  Today we get an 020 error.

Tried the listed steps without any results.

[rayt30]

I have multiple televisions, and recently 2 of them showed the HDCP error. I followed the steps, and it worked on one of them.  The other one, it only works for a while, then 24 hours later, I get the HDCP error again. This started recently and has been going on for weeks.  EVERY TIME I turn on that television, I get that same error, go through the recommended procedure, and it works, until the next time I turn on that television.

[TPCoode]

So far so good. Thanks!

[JJ25]

I have 4 tv's with model 3600 Roku sticks.  I stream live TV through Sling and everything worked fine.   About 3 months ago I bought a new Roku 3820x stick for its improved features and it worked fine until 2 weeks ago when I started getting the HDCP Error message.  I followed the instructions for fixing the problem and it worked for a couple days and the problem came back.  I used all 4 HDMI inputs on my TV.  The only fix was to remove the new 3820x and go back to my old 3600 stick which I am now using without a problem.

Is that a defective product?  If it isn't, I don't know what it might be.  It doesn't say much for this company.  I read the company response on every complaint for this product and it is a joke.  They have a problem and refuse to address the issue.  Don't buy from them and maybe they will start listening.  Their warranty policy and lack of honest customer support is the worst I have seem from any company.

[Ronnego]

I don’t understand why I have to go through this unplugging and replugging 75% of the time when I turn on the tv. The other 25% it comes right on. When I do get the Error 020 message I have to go through the unplug/replug sequence multiple times before the picture comes on. It’s a TV not a radio. Very frustrating. 

[TPCoode]

Skeptastic - thank you, this seems to have worked in that I don’t have to unplug, turnoff, etc each time I go to watch Youtube TV. It’s not a true solution or something Roku should be proud of or take credit for though! My Roku is now “on” all the time in the background, draining power albeit a small amount. Thanks again.

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

If you are experiencing an HDCP error with your Roku device, please provide the requested information in @RokuMary-F's last post.

Thanks,
Danny

[oonsark]

Danny, 

For the benefit of others who will come after us... I wasted the better part of 2 months wrestling with ROKU regarding this issue.  Nothing fixed it, save for ROKU finally caving and sending me a replacement unit.  I've not once had the issue with the replacement unit.

[meaton]

I keep getting this problem too.  I don't know how to fix it

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@oonsark wrote:

Danny, 

For the benefit of others who will come after us... I wasted the better part of 2 months wrestling with ROKU regarding this issue.  Nothing fixed it, save for ROKU finally caving and sending me a replacement unit.  I've not once had the issue with the replacement unit.

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[mike_s]

You can't fix it. Roku can't, either, but won't admit it because it's likely a hardware problem and they'd have to exchange a boatload of boxes.