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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jordanboone
Level 7
‎05-16-2020 08:13 AM

How to enable 4K Settings?

My new Sony 4K player is unable to output 4K video resolution on my TV. I’ve changed the HDMI input to 2.0 but that hasn’t worked either. Any suggestions? I have a TCL Roku 50s425

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Jordanboone
Level 7
‎05-22-2020 04:24 PM

Re: How to enable 4K Settings?

Problem solved. I just needed a new HDMI cable.

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