Playback Issues - Audio/Video & Power

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K3JAE
Level 7

How to disable Add Favorite channel popping up every 30 minutes.

I just purchased a Roku Ultra 2021 version. One of the most annoying and frustrating things I am seeing is if I am watching any channel, does not matter what channel it is, via a streaming service (like Pluto TV as an example), I am constantly being harassed to add the specific channel to my Favorites every freakin 30 minutes. This prompt comes up and unless I actually pick up the remote and cancel it it remains on the screen like a bad dream. This is utterly annoying and I am wondering if there is a way to disable this permanently. I prefer NOT to have to cancel this prompt every 30 minutes and it gets in the way of my Closed Captioning.

PLEASE someone tell me how to get rid of this annoying prompt. The ONLY thing I find on the Internet is related only to ROKU TVs and going to Settings / TV inputs. My Ultra box... does not have 'TV inputs' as an option in my Settings screen.

 

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atc98092
Community Streaming Expert

Re: How to disable Add Favorite channel popping up every 30 minutes.

Your Ultra is probably the 4800, which is a 2020 model. Roku hasn't released any new Ultra yet this year. So far the Express 4K/4K+ are the only 2021 models. 

That said, the Roku itself doesn't have a Favorite Channel function. I have no idea what you're seeing, but I don't believe it's coming from the Roku itself. Perhaps it's within a channel you're using, or perhaps it's even your TV (although if it clears with the Roku remote that's not likely). 

Dan

Roku Community Streaming Expert

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StreamerUser
Community Streaming Expert

Re: How to disable Add Favorite channel popping up every 30 minutes.

Thats entirely a function of the Pluto TV app.

You need to contact Pluto TV and give them feedback:  https://support.pluto.tv/hc/en-us/requests/new

 

StreamerUser
Roku Community Streaming Expert

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K3JAE
Level 7

Re: How to disable Add Favorite channel popping up every 30 minutes.

I will investigate that further... Many thanks. If it is indeed Pluto then I am going to send them a blistering email to be sure.

I find that curious though as this has only happened on the ROKU box. On the TV itself and on my other TV's I've never seen this issue with Pluto. The one I am 'whining' about is the only one with a ROKU box attached and just began showing this issue after it was installed.

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atc98092
Community Streaming Expert

Re: How to disable Add Favorite channel popping up every 30 minutes.

You can't really compare apps on different platforms. They may look identical, but they are programmed in a completely different language, so it's common for different platforms to work differently. Smiley Happy

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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