Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

How do I remove the menu voice coming over my speakers when I change the menu?

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How do I remove the menu voice coming over the speakers when I am changing the channels or otherwise moving around on the screen? It is very annoying to keep hearing this voice coming on all the time. Please tell me how I can disable this. 

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Level 21

Re: How do I remove the menu voice coming over my speakers when I change the menu?

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Press * four times in rapid succession or look for the accessibility settings.

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Level 21

Re: How do I remove the menu voice coming over my speakers when I change the menu?

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Press * four times in rapid succession or look for the accessibility settings.

View solution in original post

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Level 7

Re: How do I remove the menu voice coming over my speakers when I change the menu?

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I've pressed the "*" button 4 consecutive times fast and have turned it Off but still continues. Very annoying.

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Level 21

Re: How do I remove the menu voice coming over my speakers when I change the menu?

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@Hope-Helen wrote:

I've pressed the "*" button 4 consecutive times fast and have turned it Off but still continues. Very annoying.


Check the accessibility settings in the menu and see if voice guide is still enabled. If it's off, the voice guide is coming from something other than the Roku. What model Roku are you using, and what TV do you have?

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: How do I remove the menu voice coming over my speakers when I change the menu?

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TCL-4 Series-2160p-Smart-4K UHD TV w/HDR-Roku TV

 

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