Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

How can I contact customer support?

A Roku device I purchased is defective and I want to contact customer support. The website keeps telling me to ask community. Does anyone know how I can contact customer support? Thanks. 

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11 Replies
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Level 16

Re: How can I contact customer support?

You didnt mention what the problem is.

How is it defective? What happens???

But, https://support.roku.com/contactus

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 7

Re: How can I contact customer support?

Thanks for replying. I went through the link but it always ends up to ask community...

The problem of the issue is I can’t contact the customer support haha.. The defect of the device is that the video/screen flashes multiple times every 10-30 minutes. I think it should be a hardware issue because I don’t see any similar issues from other users.  

Add: it says “Agent-assisted support is not available for your issue and/or model.” I purchased it from Bestbuy in Canada and it says the device has a warranty of 1 year on their website. I have no idea why Roku refuses to provide warranty service...

I selected other category of issues but it still says the same..

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Level 16

Re: How can I contact customer support?

This is customer support.

Do you know the specific Model and Model number of your Roku?

If you go to HOME then Settings/System/About>> the Model and number are there.

Some older Models are not supported any longer.

Does your issue happen on every channel/app?

If youre patient you will get all your answers here, And we can fix it or see.

You must be specific so we understand what you are seeing when.

Roku Developers and employees monitor this site.

We are all here to help. It is not necessarily a hardware issue at all.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: How can I contact customer support?

Tech Support in the chat bubble is a joke.  All they do is tell people to try different HDMI cables and hard resets again.  No real troubleshooting the issue.  

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Roku Employee
Roku Employee

Re: How can I contact customer support?

@AJY 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to pass along your information to our Support team who will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: How can I contact customer support?

I need an answer to your question as well! I wish we could speak to a rep!

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Level 8

Re: How can I contact customer support?

Need help!!! I dont have a subscription. I keep being billed by Roku and its unauthorized. I cant get thru anywhere not even on getahuman.com. really frustrating

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Level 16

Re: How can I contact customer support?

Do you not understand @RokuDanny-R  is a Roku rep.

Click on his name and send him a PM (Private Message)

Click then there will be a button on the right midway.

Thats all the hand holding I can do.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: How can I contact customer support?

I dont have a roku. I dont have an acct. I did not approve recurring charges.

 

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