Playback Issues - Audio/Video & Power

[RokuTannerD]

Hi Ron! 

Thanks for the note. Sorry to hear about the issue you're running into! Try looking here for more tips on how to resolve issues with your Enhanced remote: 

https://forums.roku.com/viewtopic.php?f=28&t=69020

If you still aren't able to resolve the issue, I can help put you in touch with our support team for more options. Feel free to PM me with your Roku account email address and the serial number of your Roku Streaming Stick. 

Thanks,
Tanner

[AR_StkVsr]

Answers and comment to the responses. Thank you for your input and support!

As to the time frame I have had the 3500, I did not want to exaggerate how long but I was sure it had been at least a year we had the 3500 stick. My estimate is probably around 2 years but not the 3 years we have had it. Bought it at Sam's as well so they probably got a deal on the out dated technology when they put it on their sales shelves.

Good news (Hopefully)! I recall someone (in the forum entries) saying something about the batteries so I changed the batteries for new yesterday mid-afternoon. I have not had a single hangup since and that is encouraging. I had already (prior to changing) checked the battery condition on the Roku settings and it indicated 100% so I thought all is well with the included batteries. I have not went this long without a hangup so this is looking good. My apologies for not doing that already but with the check and assuming batteries make things work or totally fail (not intermittently), I did not refresh them with new prior to yesterday.

I have an extender installed and will review the article Tanner is suggesting to read.
Ques:
- What does PM mean? (Feel free to PM me)
When I understand the PM method, I will provide my email addr and the stick s/n.  
My intention is to give this a week to declare this as a resolution for the issue.
Ron

 
   

[Basil]

"AR_StkVsr" wrote:
..
- What does PM mean? (Feel free to PM me)
When I understand the PM method, I will provide my email addr and the stick s/n.  

If you click on a username, you're taken to their profile. At the bottom is so option to send a Private Message. PM.