I have two 3800s, one for the living room, the other for the bedroom. Both lock-up and stop responding to their respective remotes about every 2 sometimes 3 days. I'm trying to figure out how high or low that is compared to others.
The only solution I'm left with is to unplug the locked up stick from it's power source and re-connect it forcing a reboot. (this involves getting a ladder and moving a TV etc.) Usually that works. Sometimes after the reboot, the remote (usually the one in the living room) has to then be re-synced which is a MUCH more involved process to fix requiring many failed attempts before I 'get lucky' and the remote is again recognized and syncs.
So I average 2.5 to 3 lock-ups a week on average.
Have you tried configuring your router to broadcast a 5GHz Wi-Fi network and see if this helps clear up the issue you're running into?
You can check out more about troubleshooting remote issues here:
Feel free to PM me if you're still experiencing an issue on the 5GHz spectrum and I'll continue assisting you from there.
Not sure if I should open a separate or unique discussion but my situation parallels the above problems. While I have had a 3500 Roku Stick for about a year, it has worked very well and had zero "hang-ups" during that time. Having purchased a Roku Stick + (3810) 7 days ago, I have had a hang-up at least once daily and most days 2 or 2+ times.What i have determined is:
The problem appears to be that the remote is loosing its pairing as I can complete the removing the remote batteries and restarting the pairing process. It is not real clean but has not failed to get me out of the "hung" condition and back to a working remote where I can operate the streaming content. I had hang-ups in the setup process (about 3-4) and reset the stick which required me to reconfigure the WiFi and connection setup so the re-pairing is much better but not acceptable with the current frequency of "hang-up/repairing problems I am experiencing.
I know of nothing that will force the problem but I need to either replace the 3810 stick or get a refund. I really like Roku but can't live with this problem.
- Should I open a separate incident to continue this dialog?
- What kind of time frame do I have to take some remedial action but leave enough time to exercise my warranty or replacement process?
- Any suggestions as to how I can attempt to provide some diagnostic information as to the nature of my problem, ie product or some configuration.
PS - I purchased this stick (3810) to replace my 3500 and have it connected exactly where the 3500 had been working for a year. My intention is to use the 3500 in another room and it has been working fine so far but I have not been using it daily.
Please give me some guidance.