Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 11

Re: Hisense Roku TV low volume after 8.1 update

"ixnyne" wrote:
I'm having the same issues with my TCL Roku TV.

Roku TV 6106X
TCL model 50UP130
Serial number YW007C681542
Software version 8.2.0 build 4170-22
Device ID 6G9007681542
Roku account email: [personal information removed]

Using Netflix, Plex, and YouTube streaming channels, all of them have the issue. The TV used to be really loud around 45 volume, now it's quiet unless I get it above 50 and some things are still quiet even at 100.

"htownTv" wrote:
Very low sound with or without very expensive CEC sound bar that blares sound otherwise.

7109x
65c807
Ys000k6162501
8.20 build 4167-30
9xf81k162501

These should probably be in a new thread, as both these recent posts relate to a newer version of the software (8.2) than the topic of the thread (8.1).
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
0 Kudos
Highlighted
Level 7

Re: Hisense Roku TV low volume after 8.1 update

yikes roku problems left and right.   first it was with the standalone unit dropping audio and/or not passing dts period. standalone unit still likes to hang netflix at 25% after years of people posting about it.  now its the roku tvs with their own audio problem. 

But more to the point, wife just asked me "whats wrong with the sound" i can barely hear it and its up on 70.

so a quick google, and here i am.   Noticing the first post from alotta moons ago.  But then again it took roughly as long to address the update that broke everyone with the ultras audio. 
0 Kudos
Level 7

Re: Hisense Roku TV low volume after 8.1 update

I am having the same trouble. I have found a temporary fix. When you turn the TV on goto settings -> Sound Mode. Switch the sounds mode from one setting to another or even back to normal. Fixes my sound problem every time.
0 Kudos
Highlighted
Level 7

Re: Hisense Roku TV low volume after 8.1 update

"nvargo83" wrote:
I am having the same trouble. I have found a temporary fix. When you turn the TV on goto settings -> Sound Mode. Switch the sounds mode from one setting to another or even back to normal. Fixes my sound problem every time.

I can confirm this works for me, but it's a temporary fix. The issue comes back frequently (I'm not sure exactly what triggers it). I would hope we get a more permanent fix somehow.
0 Kudos
Highlighted
Level 7

Re: Hisense Roku TV low volume after 8.1 update

Any word on this?  I cannot hear anything on any apps well at all.  I can hear antenna fine at 15.  FYI having to change the sound settings before playing each thing is not an acceptable "solution".  If i change over to my fire tv I can hear all streams on all apps at acceptable volume levels, so I know it is not the content, or the providers.  It is certainly the tv/rokuos.
0 Kudos
Highlighted
Level 19

Re: Hisense Roku TV low volume after 8.1 update

Thanks for the notes here! If you're running into an issue with audio playback volume, please provide more information & details about your setup so we can help take a closer look. 

- Detailed description of the exact audio or volume related issue you are hearing. 
- Make/model of Roku TV (Settings>System>About)
- Current version/build of software that you have installed 
- What audio source do you experience the issue occurring on while watching TV? e.g. Streaming channels, an HDMI input device, Antenna TV tuner
- When did this problem first occur?
- Have you tried adjusting sound mode settings, and does this resolve the issue? If so, what change did you make? 

If you're running into an issue, please send me a PM with the information above, along with your Roku account email address and the serial number of your TV from Settings>System>About and I'll follow up with you directly. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
0 Kudos