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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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bkdaddy
Level 8
‎06-18-2020 07:16 AM

Help! Audio keeps going out& Screen Saver pops on during viewing

Good Afternoon,

The audio on my roku ultra keeps going out.

I have to reset the unit to get the sound back.

At times the audio returns and it sounds static filled and I also have to restart the unit again.

And now the screensaver pops on WHILE I am streaming a show.

Thank you for any help.

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blhiggins
Level 7
‎06-18-2020 07:46 AM

Re: Help! Audio keeps going out& Screen Saver pops on during viewing

I am having a similar problem with my roku express.

For about a week now, almost every time I turn my tv off  and then come back later and turn it back on, there is no audio. This also happens when switching from hulu to roku. I have to unplug the roku box and then plug it back in to get the sound back.
 
I appreciate any help.
 
Thanks!
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