Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Gsk2288
Level 7

Hdmi Port on Roku express

I have an older Roku express. The HDMI port on the unit has for some reason disconnected from the inside. The cord was still connect but the actually port is not connected to anything inside the unit so it just shakes around. I tried to contact support to see if it can be replaced but they want the serial number that I can only access via the home screen to which I can not retrieve because there is no way to get a display. I have a 12 digit number on the device but it doesn't work. Any idea guys?

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2 REPLIES 2\
Gsk2288
Level 7

Re: Hdmi Port on Roku express

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StreamerUser
Community Streaming Expert

Re: Hdmi Port on Roku express

Get the serial # from your account info: https://my.roku.com/account

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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