Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

HEVC H.265 plays fine .. but no audio?


We are having trouble streaming our H.265 HEVC stream:,video_1080p,video_lo

However, our H.264 stream works just fine:,video_lo

The H.265 stream plays the video but there’s NO AUDIO. My Roku device is the Roku Premiere HD that I recently purchased.

Can anyone provide some clues as to what the problem is?

Thank you.

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