Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Frustr8dRkuUsr
Level 9

HDhomerun and Roku DVR playback has choppy video and audio

I am now having choppy and distorted playback of recorded DVR content from my HDHomeRun SCRIBE QUATRO.  Blocky/frozen playback, skipping audio and the like.  It happens on every Roku in my house.  I have both wired and wireless Roku boxes in a variety of flavors.  The HDHomeRun SCRIBE QUATRO is wired.  This happens with both new and previously recorded content in every resolution.  If I use the HDHomerun app on wired Windows or wireless Android tablet the playback is flawless for the same content.

Something has changed with HDHomrun app on Roku and HDHomeRun SCRIBE QUATRO dvr playback.

HDHomerun app

Ver 55.0 build 20200504

HDHomeRun SCRIBE QUATRO

Hardware Model HDVR-4US-1TB
Firmware Version 20210227

Roku's

2020 Ultra

2019 Ultra

Hisense 50R6+

Streaming Stick Plus

Anyone else seeing this?

11 REPLIES 11\
makaiguy
Community Streaming Expert

Re: HDhomerun and Roku DVR playback has choppy video and audio

The channel owners create their own Roku channel apps written to run on the Roku operating system, provide their apps to Roku, and maintain them. The only channels controlled by Roku are their own The Roku Channel, the Roku Media Player, and several Roku-specific information channels. For everything else Roku just provides the platform on which the channel's own apps run. Problems in how a particular channel operates should be directed to that channel, in this case HDhomerun.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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renojim
Community Streaming Expert

Re: HDhomerun and Roku DVR playback has choppy video and audio

Try their forum:  https://forum.silicondust.com/forum/

Roku Community Streaming Expert

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I am not a Roku employee.
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Frustr8dRkuUsr
Level 9

Re: HDhomerun and Roku DVR playback has choppy video and audio

Silicondust claims there is a bug in the new Roku software that causes problems.

To be fair, it did work before Roku changed software.  Silicondust has not changed software on their App in a long time.

 

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makaiguy
Community Streaming Expert

Re: HDhomerun and Roku DVR playback has choppy video and audio

Just like software developers whose software must run on a computer's operating system, it is incumbent on the software developer to keep up with changes in the operating system.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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Frustr8dRkuUsr
Level 9

Re: HDhomerun and Roku DVR playback has choppy video and audio

Silicon Dust is working the issue and is requesting diagnostic information from Roku.  They need a Roku tech to contact to help them with the issues.  Is there a way to get the two side together?  Here is a response on their community.

https://forum.silicondust.com/forum/viewtopic.php?f=119&t=75128&p=371319#p371319

 

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atc98092
Community Streaming Expert

Re: HDhomerun and Roku DVR playback has choppy video and audio

One other suggestion. If you have framerate matching enabled, try turning it off. Streaming MPEG2 video from my DLNA server is often choppy with that enabled. It's never affected the audio, but the DLNA service might be smoothing that out. And I am referring to media that my server does not transcode, so that wouldn't be the reason.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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dougsteron
Level 8

Re: HDhomerun and Roku DVR playback has choppy video and audio

I reported this issue a while back. I can't watch recorded content using the HDHomeRun app due to the video stream is choppy, Silicon Support says the issue is with the Roku media player so Roku should fix the issue. It started to occur immediately after the last Roku OS update. 

The Roku Support person I was working with is @RokuDanny-R .

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Frustr8dRkuUsr
Level 9

Re: HDhomerun and Roku DVR playback has choppy video and audio

Choppy DVR video playback on all of my Roku devices still exists.

Roku did finally fix my New roku Ultra aspect ratio problem that they kept blaming on Silicon Dust.

If they would only just start working the problem.

Frustr8dRkuUsr
Level 9

Re: HDhomerun and Roku DVR playback has choppy video and audio

Yea, nobody cares.

I wonder which device was the bad choice, Roku or SiliconDust?