Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

HDMI Extender - Shipping Address Not Recognizef

I have a ROKU stick that has started displaying an overheating message. I'm trying to order the free HDMI Extender but I get an error on the form that says my address is not recognized as a shippable address.  I live in the US. I've tried entering my address several different ways. Please, help!