Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Search instead for 
Did you mean: 
MrAngelus
Level 7

HDCP unauthorization

I have had a Roku Ultra since December 29th.. everything has worked fine up until last night
My wife was watching YouTube and all of the sudden the screen went purple with the HDCP unauthorized   message  we rebooted the Roku and all went back to normal and it's a new 4K compliant HDMI cable bought the same time as the Roku Ultra

I see in the forum there are many threads about this exact issue.. So I assume it's the Roku Ultra issue.. is there a fix... a fix being worked on.. a work around?

Thanks
Roku Ultra, 4660X : Serial : YJ00EM709512 Ethernet connected
Roku 3, 4200X, : Serial : 1GS3A2128326, Ethernet connected
0 Kudos
4 Replies
Troon
Level 7

Re: HDCP unauthorization

I had the same yesterday on my Express, so not an Ultra-specific issue. Reboot fixed it.
0 Kudos
MrAngelus
Level 7

Re: HDCP unauthorization

Well I have tried multiple cables it's not the cable cause it's happening over and over
Roku Ultra, 4660X : Serial : YJ00EM709512 Ethernet connected
Roku 3, 4200X, : Serial : 1GS3A2128326, Ethernet connected
0 Kudos
MrAngelus
Level 7

Re: HDCP unauthorization

wonder if i set the Roku ultra to 1080p instead of 4k if this will still happen
Roku Ultra, 4660X : Serial : YJ00EM709512 Ethernet connected
Roku 3, 4200X, : Serial : 1GS3A2128326, Ethernet connected
0 Kudos
MrAngelus
Level 7

Re: HDCP unauthorization

this error is now happening multiple times a night... is this being fixed  is there a work around that actually works in the mean time???
Roku Ultra, 4660X : Serial : YJ00EM709512 Ethernet connected
Roku 3, 4200X, : Serial : 1GS3A2128326, Ethernet connected
0 Kudos