Help

Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Hotterman2
Level 7
‎08-29-2020 06:21 PM

HDCP issues when running PlayOn Clod

I have a Roku Ultra connected to my Sony AV receiver using high speed hdmi cables. I tried switching cables and following the power off restart instructions.  The problem continues the error Clears after a few seconds and the program continues playback. The issue only occurs withe PlayOn Cloud app. 

Labels (1)
Labels
0 Kudos
Reply
2 REPLIES 2\
sabasigh
Level 7
‎11-29-2020 10:01 AM

Re: HDCP issues when running PlayOn Clod

I have the PlayOn app and just started having issues playing video files from "Media Library" option in PlayOn.

Also, streaming a channel from PlayOn app is having audio stuttering issues.

0 Kudos
Reply
shgreen1
Level 7
‎12-08-2020 07:17 AM

Re: HDCP issues when running PlayOn Clod

I'm having this problem also.  Just seemed to start a few weeks ago.  PlayOn says that it is a known issue with Roku.  Is there any way to report this problem to them?  It has always worked well for me.

Reply