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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Hotterman2
Level 7
‎08-29-2020 06:21 PM

HDCP issues when running PlayOn Clod

I have a Roku Ultra connected to my Sony AV receiver using high speed hdmi cables. I tried switching cables and following the power off restart instructions.  The problem continues the error Clears after a few seconds and the program continues playback. The issue only occurs withe PlayOn Cloud app. 

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sabasigh
Level 7
‎11-29-2020 10:01 AM

Re: HDCP issues when running PlayOn Clod

I have the PlayOn app and just started having issues playing video files from "Media Library" option in PlayOn.

Also, streaming a channel from PlayOn app is having audio stuttering issues.

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shgreen1
Level 7
‎12-08-2020 07:17 AM

Re: HDCP issues when running PlayOn Clod

I'm having this problem also.  Just seemed to start a few weeks ago.  PlayOn says that it is a known issue with Roku.  Is there any way to report this problem to them?  It has always worked well for me.

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