I keep receiving the HDCP error 020 when trying to stream anything on my Roku.
I have a Sony TV and using a Roku Premiere-3920X
I have tried all the suggestions from Roku support, including unplugging and replugging the connections, replacing the HDMI cord, factory reset of device,, adjusting display settings and nothing seems to work.
I've only been using this device 5-6 months and the issues seems to have only occurred after the last Roku update on 6/30/21.
Is there a solution to fix this or do I need to need Roku?
My error appears to have gone away. I do not know if anything was updated or not but the black screen issue and hdcp error(it only appeared once) no longer happens as of 3 to 5 days ago. Our usage has not changed in any way, no wires were adjusted other than fully turning the roku off for a few days in a row with a extension cord power button. I asked the other user to stop turning it off to see if it worked. Once they stopped turning it off again to test, it kept having the problem for a couple days then, 3 to 5 days ago, it no longer had the issue.
Ive unplugged the hdmi from the roku and tv for 1 minute. Ive used two different hdmi cords... Ive reset the roku express and i still keep getting the HDCP message. Do i need to keep trying different hdmi cords or am i gonna have to get a new roku???
If you are still experiencing the issue after attempting the suggestions above, please reply here with the serial number/device ID of the affected Roku player. It can be found at the back or underneath the device itself.
Same problem here. I followed the support instructions, turn it off, disconnected, switched HDMI port, switched HDMI cable and I am still not able to see any content (tried Netflix and HBO Max) I get the hdcp error. A 3rd Gen Chromecast runs in the same TV and using the same cable.
Here's my device info:
Model: 3930X - Roku Express Serial number: X00400VGT19Y
Please be advised that this issue has been escalated and is still under investigation. I have forwarded the details you provided since it might help our team to resolve this problem. We'll post an update in this thread if we got any updates, therefore, you don't need to open a support case.