Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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sharon7
Level 7

HDCP errors on Roku 3 device

I am seeing errors on this roku3 ;bought a 2.0 or gold plated hmdi and connected it. But the display keeps saying 1.4 and i know its an 2.0 the 1.4 only works with pandora and spotify. when it comes to movies like netflicks and amazon or any other channels that requires a movie you only get to here it.Have 3 rokus and if they need 2.2 cables maybe you out to sell it .Because i paid for 4sets of cable high definition and i am still getting that error

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2 REPLIES 2\
sharon7
Level 7

Re: HDCP errors on Roku 3 device

they do not have the about on the setting on roku 3

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StreamerUser
Level 20

Re: HDCP errors on Roku 3 device

Try Settings/System/About to check your model # and firmware version.

If you are receiving HDCP errors try the troubleshooting in this article:

https://support.roku.com/article/208755468

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