Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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mike_s
Level 10

HDCP errors must stop!

I "upgraded" from a Premiere+ (maybe 3 years old?) to a 2020 Ultra , because - DolbyVision.. Absolutely nothing else was changed, just a plug and play swap. Premiere+ worked just fine. Ultra gets HDCP 020 errors several times per hour (does recover after about 10 seconds of a notification screen). Happens even when the content is paused, and not DolbyVision. Happens on any "channel." Extremely annoying, and definitely customer hostile - pirates know how to get around copy protection, but I, paying for content, have to deal with this when simply watching.

Roku, get your sh*t together and fix it. I'm happy with the UI, which is why I stuck with you, but I'll soon be exploring alternatives, because your top-of-the-line box simply isn't ready for Prime Time.

5 Replies
mike_s
Level 10

Re: HDCP errors must stop!

Update. Watching Peacock today, still getting HDCP error screens (a few times/hour), but also getting frequent (just a few minutes apart) black screens which last 3-4 seconds.

I received a marketing survey from Roku about a week ago, which implied they'd pay attention to their issue which is interfering with using the Ultra. Absolutely nothing since.

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rbalzum
Level 8

Re: HDCP errors must stop!

Same issue here.

0 Kudos
mike_s
Level 10

Re: HDCP errors must stop!

Newly noticed: it even happens on the Roku screen saver (the Roku logos which drop down when pausing content for a while). Why TF is that even subject to content protection? Roku, this is customer hostile.

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rbalzum
Level 8

Re: HDCP errors must stop!

Problem fixed.

Returned the Ultra 2020 to Target.  Bought an Apple TV 4K.

HDCP ERRORS FIXED.

Still have DolbyVision and Atmos.....and no more drop outs and a stabler hardware platform.

Roku......

you seem to have gone down the path that others have with letting a 3rd party develop your firmware, with the same results.  Unstable/unusable hardware.

The last company I encountered doing this also lost my business when they couldn’t or wouldn’t fix the issue.....

It appears that you have also lost my business......just like Netgear did.

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gbloyer
Level 7

Re: HDCP errors must stop!

I had the occasional HDCP error on the new Roku Ultra, very frustrating. I have an LG OLED 4K TV, Yamaha AVR, and brand new AudioQuest HDMI cables (18Gbps), all support HDCP 2.2. Called Roku support and worked with them two different times, having to go through all the troubleshooting steps. Nothing we did fixed the issue. I keep seeing this problem all over the Internet so it seems to be a hardware issue with the Roku itself, IMO. Especially since my 4K Blu-Ray never has an issue. I gave up and returned and got a 4K Apple TV in January. It's played 4K content beautifully since, no issue.