Playback Issues - Audio/Video & Power

[Loukesy]

I am also having the same issue. I am using the SN from the stick itself and it just comes up with this error message:

"Error

We're sorry. We are unable to process your order at the moment. Please try again."

I was hoping the hdmi extender would fix the hdcp error I am getting. The stick may not be connecting properly as a plastic part of the tv pushes the stick out ever so slightly.

[Diazole]

What HDCP error are you getting? Does your TV support HDCP 2.2?

I had HDCP 2.1 enabled instead of 2.2 and it was a pain to get the roku to work once I changed it to 2.2.

[Loukesy]

Hmm I’ve no idea and not sure how to check either? It’s a Sharp Aquos tv but I’m not sure the year 

[Loukesy]

This is the error message I get

[RokuDanny-R]

@Loukesy 

Thanks for the post.

For more information about how to troubleshoot HDCP errors, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Thanks,
Danny