Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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mjliss
Level 7

HDCP Error

Similar to others, I am receiving an HDCP error. I have gone through all of the recommended “fixes“, none of which resolve my issue. I have a relatively new Roku Ultra, that replaced my Roku 2.  The Ultra player has been working fine for months already, without issue. I have it, along with other components, going through my Panasonic AV receiver.  However, this error is new. It also causes problems when trying to watch our regular cable, even though the cable box is not a problem. After trying all of the fixes posted on all of the boards, I finally disconnected the Roku Ultra, and plugged our Roku 2 back in, and everything works just fine now. This is an issue with this newer device. Perhaps there was a software upgrade that I was not aware of that is causing this new issue?

3 Replies
mjliss
Level 7

Re: HDCP Error

To be clear – the HDCP error shows up on my receiver. Doesn’t even make it to my TV.  It ultimately causes my television and receiver to shut off. Essentially, all of my components become useless. I cannot even watch cable or a DVD, because this issue forces my receiver to shut down.

kssupermex2020
Level 7

Re: HDCP Error

I get this at random times, I just reset and all is good at my end until the next time. I may get this every two weeks once in awhile, I can still hear channel, just no video...Ive never tried to follow the onscreen instructions with my new ultra, to me a waste of time and I don't want to lose power to my tv and start all over again...Just my opinion on the subject, I run ethernet thru my ultra as well.

soda-pop
Level 7

Re: HDCP Error

I have followed all the troubleshooting suggestions and even changed the cord.  Same thing keeps happening.  I get the error message.  Sometimes with every tv commercial.  If I hit the sling tv button on the Roku it goes back to playing until the next round.  I replaced the unit I had because the syncing circle kept spinning and spinning even though my show was playing.  I just thought it was worn out.  Now I'm wondering.  I am grown quite frustrated.  Thank you for any help possible.

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