Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Lubana
Level 9

HDCP Error

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Everything played fine all day but now am getting "HDCP Error Detected" Error Code 020.  None of the streaming channels work.  Second problem in a month.  I am beginning to think Roku is just unpredictable 

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RokuDanny-R
Roku Employee
Roku Employee

Re: HDCP Error

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@Lubana 

Thanks for the note.

If you are experiencing a HDCP error, we recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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44 REPLIES 44\
makaiguy
Community Streaming Expert

Re: HDCP Error

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Could be a defective Roku, but could also be:

  • a defective HDMI cable or cable that is not seated well at one or both ends
  • defective HDMI port on the tv (if you have more than one port try a different one)
  • or maybe even just dirt in the connections (try blowing them out with compressed air on both HDMI ports and cable ends).

 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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RokuDanny-R
Roku Employee
Roku Employee

Re: HDCP Error

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@Lubana 

Thanks for the note.

If you are experiencing a HDCP error, we recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Lubana
Level 9

Re: HDCP Error

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There was no problem with a connection.  All I had to do to get rid of the error message was to unplug my TV from the power source and then plug it back in.  If that's all it took, I wonder why the interruption of service.  

makaiguy
Community Streaming Expert

Re: HDCP Error

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Your TV was failing the HDCP protocol test. Resetting the tv fixed it. I guess it's your TV that is just unpredictable **bleep**.

These things are ALL computers of one type or another these days. They all have to be reset occasionally.
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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Rufio209
Level 7

Re: HDCP Error

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Hello I purchased 2 of the roku premiere devices. Set both up and they play fine and randomly I will get hdcp error and it wont let me view any content. Have tried everything like un plugging devices and restarting the system. I have tried changing the picture quality, using different hdmi cables and nothing works. What is the deal? Do these devices just not work?

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RokuDanny-R
Roku Employee
Roku Employee

Re: HDCP Error

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@Rufio209 

Thanks for the note.

If you are seeing a HDCP error, we would recommend checking out the troubleshooting steps on our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RRLA
Level 7

Re: HDCP Error

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Thank you! Totally fixed the issue. I thought I needed to buy a new ROKU devise!

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colatech
Level 7

HDCP Error

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Recently moved and had this error come up when I set my system back up. Never had issues before, have tried different HDMI ports, and several cables. Any ideas?

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: HDCP Error

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@colatech 

Thanks for the inquiry.

we would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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