Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 8

HDCP Error

Jump to solution

Everything played fine all day but now am getting "HDCP Error Detected" Error Code 020.  None of the streaming channels work.  Second problem in a month.  I am beginning to think Roku is just unpredictable **bleep**.

0 Kudos
1 Solution

Accepted Solutions
Roku Employee
Roku Employee

Re: HDCP Error

Jump to solution

@Lubana 

Thanks for the note.

If you are experiencing a HDCP error, we recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

23 Replies
Level 19

Re: HDCP Error

Jump to solution

Could be a defective Roku, but could also be:

  • a defective HDMI cable or cable that is not seated well at one or both ends
  • defective HDMI port on the tv (if you have more than one port try a different one)
  • or maybe even just dirt in the connections (try blowing them out with compressed air on both HDMI ports and cable ends).

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Roku Employee
Roku Employee

Re: HDCP Error

Jump to solution

@Lubana 

Thanks for the note.

If you are experiencing a HDCP error, we recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Level 8

Re: HDCP Error

Jump to solution

There was no problem with a connection.  All I had to do to get rid of the error message was to unplug my TV from the power source and then plug it back in.  If that's all it took, I wonder why the interruption of service.  

Level 19

Re: HDCP Error

Jump to solution
Your TV was failing the HDCP protocol test. Resetting the tv fixed it. I guess it's your TV that is just unpredictable **bleep**.

These things are ALL computers of one type or another these days. They all have to be reset occasionally.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Level 7

Re: HDCP Error

Jump to solution

Hello I purchased 2 of the roku premiere devices. Set both up and they play fine and randomly I will get hdcp error and it wont let me view any content. Have tried everything like un plugging devices and restarting the system. I have tried changing the picture quality, using different hdmi cables and nothing works. What is the deal? Do these devices just not work?

0 Kudos
Roku Employee
Roku Employee

Re: HDCP Error

Jump to solution

@Rufio209 

Thanks for the note.

If you are seeing a HDCP error, we would recommend checking out the troubleshooting steps on our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Level 7

Re: HDCP Error

Jump to solution

Thank you! Totally fixed the issue. I thought I needed to buy a new ROKU devise!

0 Kudos
Level 7

HDCP Error

Jump to solution

Recently moved and had this error come up when I set my system back up. Never had issues before, have tried different HDMI ports, and several cables. Any ideas?

 

0 Kudos
Roku Employee
Roku Employee

Re: HDCP Error

Jump to solution

@colatech 

Thanks for the inquiry.

we would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos