Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ChicagoKevin
Level 7

HDCP Error - New

I know there are lots of pages regarding HDCP errors, but I do not see any recent ones.

 

I have 2 Roku devices. One in my living room (Ultra) and one on my bedroom tv (Express). They were both working like champs until a few days ago...........Maybe there was an update done? Now my Express unit is displaying the dreaded HDCP error. I changed out the boxes and cables and both boxes on that same TV show the same error. I have tried both connections, followed the troubleshooting guide etc. Nothing. My bedroom TV is pretty old....possible issue? Any thoughts would be appreciated!

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6 REPLIES 6\
StreamerUser
Level 20

Re: HDCP Error - New

They may have upgraded to OS10 (Settings/System/About).

Otherwise, report this directly to Roku: 

chat or email:    https://support.roku.com/contactus/contact-options   (choose setup/ultra/other/need more help?)

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makaiguy
Community Streaming Expert

Re: HDCP Error - New

Settings/System/System update will show you both the installed software version and when it was installed so you can see if that is when the problem began.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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ChicagoKevin
Level 7

Re: HDCP Error - New

I see what software version is installed but I do not see a way to roll it back.

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StreamerUser
Level 20

Re: HDCP Error - New


@ChicagoKevin wrote:

I see what software version is installed but I do not see a way to roll it back.


The method is explained in the second sentence of my previous post - use the buttons on your remote.

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makaiguy
Community Streaming Expert

Re: HDCP Error - New


@StreamerUser wrote:

@ChicagoKevin wrote:

I see what software version is installed but I do not see a way to roll it back.


The method is explained in the second sentence of my previous post - use the buttons on your remote.


But this method relies on the previous version still being available to install.  Based on the number of people saying they were updated on 5/12-14 (including me on all 3 installed units) I' m guessing they've finished the version 10 gradual roll out, have now pushed it to everybody, and have probably taken version 9.4 off the table..

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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FossilRockQUAZi
Level 7

Re: HDCP Error - New

I am having the same issue with my Insignia NS-24L240A13 and my Roku Express (3900 series)  I realize this is an older TV, but only between 10 and 15 years. Followed the instructions both for reset on screen and roll back on here. No roll back option and the reboot didn't work. Getting somewhat desperate.

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