Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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idahodearhunter
Level 7

HDCP ERROR A/V DEVICE QUIT WORKING OVERNIGHT

Roku Express, Pioneer VSX-524-K Receiver, Samsung Series56 TV. Everything worked last night. This morning I get a HDCP error message 020. Switched to different hdmi inputs and different cords with no luck. Switched directly to TV... worked... yea! However, I want to listen in hifi and I'd like to switch from Roku to Bluray player without tearing everything apart. What happened overnight? There was an update yesterday I think. Any suggestions from anybody.

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RokuDanny-R
Roku Employee
Roku Employee

Re: HDCP ERROR A/V DEVICE QUIT WORKING OVERNIGHT

@idahodearhunter 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

If you are still experiencing an issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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