Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Kam66
Level 7

HBO max keeps kicking me out of the apl

Every time I open the app, it shows the icons but will note me move the cursor or select anything, and within a minute it kicks me out of the app. It works on all my other streaming devices but not the roku. Is there a way to fix this?

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RokuMary-F
Roku Employee
Roku Employee

Re: HBO max keeps kicking me out of the apl

Hi @Kam66,

 

Thanks for your posts.

 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

 

Does this clear up the issue you are seeing? Please keep us posted.

 

Thanks,

Mary

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