I just started the hbo max free for 30 days. But, hbo won't load. I already updated Roku, removed and added HBO but the channel will not load. It shows like it wants to but then goes back to the startup screen on roku. Any ideas? Thanks
I'm having the same problem with Roku Express +4K. I would greatly like to get this resolved as there is content coming up I want to see!!
Hi @CyraKitty,
Welcome to the Roku Community!
I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
As a first step, you can try to remove the channel that you are experiencing the issue with from the Roku home screen? Then, disconnect your device from power for a minute. Plug it back in, then try to add the channel back once more and see if this clears up the issue.
To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue | Official Roku Support
Please keep us posted and we'll continue assisting you from there!
Best regards,
Mary
1 - Roku device
2 - only occurs on HBO max
3 - no messages. Just starts to load then flashes back to channel screen
4 - restarted, uni stalled and reinstalled app. This has happened on two devices both running 10 point something
Thanks for the post.
If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Thanks,
Danny
Upstairs Unit:
model: 3941x- Roku Express 4K+
serial: X01600K2FJWT
Device ID: S07P5142FJWT
Software: 10.5.0 build 4208-CR
Living Room Unit:
model: 3820X - Streaming Stick 4K
serial: X017006TP22H
Device ID: S08Y419TP22H
Software: 10.5.1 build 4066 CU
The issue occurs only on HBO max (50.60 build 70744 [both units])
The tracker IDs were: 2H-014-302 (Living room) and WT-014-312 (Upstairs)
Any help would be greatly appreciated!!
Thanks for the post.
For clarification, have you made sure to:
Please keep us posted what you find out.
Thanks,
Danny
I can’t uninstall HBO max. It only gives the option to manage subscription. I don’t want to cancel it, because I have a special promotion that I can’t get if I cancel. I have a brand new Onn tv with Roku. Can you help me?
Why are you wanting to uninstall HBO Max if you want to keep the subscription? Is the app behaving poorly? If so, tell us what's going on.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
The app won’t load at all. When I click on it it says HBO max then three little dots followed by a black screen. I am paying for a black screen currently.