Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jfletch47
Level 9

Glitch with HBOMax app

I successfully loaded HBOMax yesterday after discovering how on my own.  I reported that in separate topic.  Now I am getting a glitch that I am wondering if anyone else is experiencing.  When I open the Max app, it goes to the site.  However, within a couple of seconds, it closes on its own and goes back to Roku Home as if I never opened the app.  After opening the app again, it does finally work although sometimes taking multiple attempts.  Thought of removing the app and reinstalling, but reluctant to do that just yet.  Thoughts??

63 REPLIES 63\
Chrisco
Level 7

Re: Glitch with HBOMax app

Same here, or at least it started that way...Now, it does it on ANY app!!! Virus in HBO MAX app?

 

RuthKen
Level 7

Re: Glitch with HBOMax app

I have the same problem--it won't navigate within HBO Max, and after awhile, bounces me back to home.  Hard reset accomplished nothing.

 

R

MAJK5
Level 8

Re: Glitch with HBOMax app

Having the same issue here on my ultra.  Very frustrating to finally get access to the app and have it be very buggy and slow when it does finally work

 

GbytheBay
Level 7

Re: Glitch with HBOMax app

I am able to open an episode, it will play the recap, but when it comes time to play the episode it buffers....don't know what to do!

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rickthebeerman
Level 7

Re: Glitch with HBOMax app

I have the same issue with my 3500x.  All other streaming apps work just fine.  I have done 2 system resets and a factory reset but still an issue.  help.


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amyberta
Level 9

Re: Glitch with HBOMax app

Same problem. I hope they fix it soon.

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David89
Level 8

Re: Glitch with HBOMax app

It looks like the  Dec 17 update has a code defect.

I have:

Roku 2710x box

OS 9.4

HBO MAX shows up on the home screen When opening it, it goes to the HBO MAX siter, but always goes back to the Roku Home screen.

Roku 1 (2710 series)

D.

Cjonesthom
Level 9

Re: Glitch with HBOMax app

I hope Roku is listening! I have the same problem though it did work for about a day... but froze up if I tried to navigate too fast! Ergh! 
Its now doing the revert to home screen thing that many in the community are reporting. 

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Kermit_the2nd
Level 7

Re: Glitch with HBOMax app

Same here!

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