Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Garbled sound

I just connected my new Roku device to a 12 year old Samsung TV. Picture is okay; sound is completely garbled. 

The Roku device works fine on a newer TV.  So I assume the problem is with the old Samsung TV. 

Does it make sense that I am getting good picture but poor sound?

 

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2 Replies
Level 19

Re: Garbled sound

I had something similar last week on my Streaming Stick Plus (didn't involve another tv though). Roku restart fixed it. Settings > System > System restart.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
Level 7

Re: Garbled sound

There are other posts that suggest

Hit the Asterix  * on the remote.

Turn VOLUME MODE to Off

Good Luck

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