Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RangerDave
Level 7

Garbled sound

I just connected my new Roku device to a 12 year old Samsung TV. Picture is okay; sound is completely garbled. 

The Roku device works fine on a newer TV.  So I assume the problem is with the old Samsung TV. 

Does it make sense that I am getting good picture but poor sound?

 

0 Kudos
2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Garbled sound

I had something similar last week on my Streaming Stick Plus (didn't involve another tv though). Roku restart fixed it. Settings > System > System restart.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Billdlawson7
Level 7

Re: Garbled sound

There are other posts that suggest

Hit the Asterix  * on the remote.

Turn VOLUME MODE to Off

Good Luck

0 Kudos