Same here, but with Hulu on Roku Express. The Live Now seems to be fine, but all streaming channels are affected. I’ve tried restarting the Roku, erasing and reconnecting my internet connection, and resetting my modem to no avail.
I found a temporary solution. Once you hear the program’s dialogue/tune, click on the right arrow button next to OK and you will see the scenes and click on OK. You might be able to go back one scene but don’t go back 2 scenes or you may view the ads again. I’ve been seeing less freezing but I hope they fix it soon!!
I just chatted with HULU support regarding this issue. According to chat support, HULU is working on a fix. However, there is no publicly available page which describes and acknowledges the problem. In my opinion, the best way to bring pressure upon HULU is to:
1. Obtain specific ROKU device description.
2. Open a chat session with HULU technical support. Describe your problem as program video not being displayed after return from VOD tv show ads. Include device settings in description. Some older devices are no longer supported.
3. Describe trouble shooting methods already used. In my case that was unplug ROKU device power for 1 hour, check for ROKU updates and reset ROKU to factory defaults.
This has been happening for many weeks, months or possibly years. It seems obvious that the people who control don't care. Complaints are ignored. So the answers are to either live with it, find some way to hurt "them" in the pocket or upgrade.