Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Kheiser
Level 7

Frndly won't load, anyone else having issues

Frndly app will not load as of this morning. Anyone else having issues? It opens but it gets stuck trying to load the content. I've signed out removed the channel and then reloaded it to my Roku. Is this a Frndly issue?

18 REPLIES 18\
Hope92
Level 8

Re: Frndly won't load, anyone else having issues

Same here.

Hope92
Level 8

Re: Frndly won't load, anyone else having issues

Same here 

LSLS1
Level 8

Re: Frndly won't load, anyone else having issues

Yes same here. Seems like every morning for the past few mornings it does this but eventually starts working. Love their channels and price so hope they fix it.

pbode
Level 7

Re: Frndly won't load, anyone else having issues

not loading this morning either.

 

mgood38111
Level 7

Re: Frndly won't load, anyone else having issues

I am having the same issue on all my Roku devices. I tried an old streaming device and it came up but would not allow me to view anything as I had purchased it with my Roku account.

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Hope92
Level 8

Re: Frndly won't load, anyone else having issues

Frndly site says they have a network outage and are aware/trying to fix the problem. Can’t even log in to their website, so it’s definitely systemic.

jkcarter53
Level 7

Re: Frndly won't load, anyone else having issues

Yes I am having issues with frndly not loading. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Frndly won't load, anyone else having issues

Hi everyone, 

Thanks for bringing this to our attention.

In some cases, removing the affected channel and then reinstalling it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Kapatt
Level 7

Re: Frndly won't load, anyone else having issues

Frndly won't work. I have gone through the steps on removing the app, restarting  roku, and re-adding the frndly app.  Frndly still doesn't work.  The issue seems to be with frndly not roku.

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