Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Kyb909
Level 7

Freezing, skipping parts, and ads

it’s skipping scenes, then it goes to an ad and at then end of the ad the screen freezes and audio continues, I rewind it to where it left off before getting skipped and it just keeps skipping the same scene and the same thing happens all over again!! I have delete the app and reinstalled, restarted the roku and router and it’s still happening. 

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