Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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DaveNewsome
Level 7

Freezes then goes to home screen.

I will be in the middle of watching something.  The ROKU TLC tv, tv with the built in Roku, freezes up, starts blinking, and goes to home screen.  It is not a cable because the Roku is built in, a factory reset does not help because I have done it, I have rebooted it.  Software is up to date.  Just level with me, is it because of how it was made and the quality of the parts for the reason it is messing up so soon? It is 3 years old, does your tvs just last e years?

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RokuMary-F
Roku Employee
Roku Employee

Re: Freezes then goes to home screen.

Hi @DaveNewsome,

We're sorry to hear that you're having this experience.

Does the issue only occur on a specific channel or all channels on your Roku device?

With more information, we will be able to assist you further.

Thanks,

Mary

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