Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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terryesh
Level 7

Following Power Outages Roku Ultra restarts and turns on TV How to Avoid Behavior

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Our Roku Ultra is connected by HDMI to the TV. Following power outages, Roku restarts which also powers up the TV with Roku displaying. Should we be away for a period of time, it isn't ideal to have the TV on in our absence.

The voice remote is configured to control the TV. I tried to remove remote control of the TV, but there is no provision for that.

How do I resolve the problem of the TV being restarted? 

Thank you,

Terry

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DBDukes
Community Streaming Expert

Re: Following Power Outages Roku Ultra restarts and turns on TV How to Avoid Behavior

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When the Roku powers up, it will send a signal down the HDMI cord. Your TV is configured to look for that and react accordingly. It's doing just that.

Normally, when a Roku goes to sleep, it stays asleep until you wake it up with the remote. That would turn on your TV and change the input to the Roku's HDMI port.

To stop it, I'd suggest one of two things:

  • Change the CEC settings on your TV to not awaken and respond to connected devices.
  • Get a uninterruptible power supply (UPS) for your TV and Roku. You can find them at Walmart for around $40.

I'm not sure of any other options at this time.

Oh, the remote doesn't figure into the mix for what you're encountering.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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renojim
Community Streaming Expert

Re: Following Power Outages Roku Ultra restarts and turns on TV How to Avoid Behavior

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Try disabling "1-touch play" under Settings->System->Control other devices.

Roku Community Streaming Expert

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terryesh
Level 7

Re: Following Power Outages Roku Ultra restarts and turns on TV How to Avoid Behavior

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Thank you for the suggestion. "1-touch play" was disabled. Any further suggestions?

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DBDukes
Community Streaming Expert

Re: Following Power Outages Roku Ultra restarts and turns on TV How to Avoid Behavior

Jump to solution

When the Roku powers up, it will send a signal down the HDMI cord. Your TV is configured to look for that and react accordingly. It's doing just that.

Normally, when a Roku goes to sleep, it stays asleep until you wake it up with the remote. That would turn on your TV and change the input to the Roku's HDMI port.

To stop it, I'd suggest one of two things:

  • Change the CEC settings on your TV to not awaken and respond to connected devices.
  • Get a uninterruptible power supply (UPS) for your TV and Roku. You can find them at Walmart for around $40.

I'm not sure of any other options at this time.

Oh, the remote doesn't figure into the mix for what you're encountering.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."