Playback Issues - Audio/Video & Power

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Chronikcatfish
Level 7

Flickering during playback

I’ve had my roku premier for a while and tried everything to solve a problem, but it’s gotten to the point where I’m ready to throw the device out the window. 

during playback, the video sometimes, but not always, flickers. I’ve tried everything I can find online about similar issues. It doesn’t always happen and isnt necessarily app depending, as it happens on Netflix, Amazon prime and Disney plus, but never really on YouTube. 

Ive tried switching the power source, using a different hdmi cable, changing the frame rate, even lowering the quality from 4K to just HD. Nothing resolves it. 

please help, as I’m ready to cry. It literally only seems to happen on things I really want to watch. If I’m watching some awful tv show, it’s fine, but sit down with a bowl of popcorn ready to watch a movie I’m looking forward to and it flickers! It’s not even constantly doing it, just now and again enough to put you off. 

Running a roku premier on a toshiba ct-8069 65” TV

 

cheers

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Flickering during playback

Hello @Chronikcatfish

Thanks for letting us know about the issue you're experiencing.

For us to isolate the cause of the problem, have you tried using another HDMI port on your TV? We also suggest connecting your Roku device to another TV to see if the issue persists. 

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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