Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Lokey
Level 7

Express stuck on language setup + white blinking light

Same problem. Did anything help? I have done all the trouble shooting and resetting to no avail. It is shameful that Roku doesn't support it's devices with customer service. I won't buy anything from them again. 

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2 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Express stuck on language setup + white blinking light

Saw your post, @Lokey.

I'd be happy to take a closer look to see how we can help get you up and running.

How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue? In addition, what specific troubleshooting steps have you taken so far to try to resolve the issue?

Please keep us posted and we'll continue assisting you from there.

We appreciate your patience with this matter.

Thanks,
Mary

 

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makaiguy
Level 21

Re: Express stuck on language setup + white blinking light

When the setup fails to complete after the software update runs, here are a couple of things that some people have found to work for them. They may not be universally successful, but they are worth a try.

Easiest to try, so try this first: Restart your router, even if other devices have no trouble connecting. When your router has completed its startup, try repeating your Roku setup.

More involved: Repeat the setup by connecting to a different wifi network - perhaps via a wifi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the wifi connection to use your intended wifi network via Settings > Network > Set up connection.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
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