Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dezim8er
Level 7

Express- no power

We had a tv die with the Roku attached attached.  I went to plug the Roku express into a new TV and it doesn't do anything. Everything is connected correctly but no power to the express? Is our express dead. Only had it a few months barely used it at all. 

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2 Replies
makaiguy
Level 20

Re: Express- no power

If both the tv and the Roku died, it sounds like you may have had a power spike that fried the electronics.   Were these devices powered through a surge protector?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Dezim8er
Level 7

Re: Express- no power

They were on a power bar which I believe has a surge protector on it. Also we haven't noticed and power Offa or anything. 

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