Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Akisler
Level 7

Express keeps going to home screen

I have this same issue with all apps except Netflix. The "solution" I found is to restart the Roku after turning it on, but before opening an app (settings, system, system restart, restart). If I do this, the apps no longer kick me back to the home screen until the next time I turn on the TV/Roku. It's an annoying step, but worth it for uninterrupted playback!

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5 Replies
Pandamonium
Level 7

Re: Express keeps going to home screen

Thanks, Akisler. I’ll try this! My Roku is less than a week old and is doing this every few minutes. If this doesn’t work for me, I’ll have to return it.

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Pandamonium
Level 7

Re: Express keeps going to home screen

I wonder if linking Rokus has anything to do with this problem. With a house full of Rokus, I don’t always see when other people are watching, and maybe somehow when one of my children closes a show and goes to another one, it maybe reverts my screen to home. Odd, but possible? Some people have mentioned that they have multiple Roku units. Is anyone running into this problem with just one Roku on their account?

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atc98092
Community Streaming Expert

Re: Express keeps going to home screen

The Express uses an IR remote, so if the remote for another Roku is within visual range it's certainly possible that they have accidentally controlled yours as well. But IR remotes require direct line of sight, and won't work through walls. 

Dan

Roku Community Streaming Expert

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Pandamonium
Level 7

Re: Express keeps going to home screen

Good point. I didn’t think of this aspect, but I was considering the fact that while the rokus were linked on the same account maybe it could have caused a software glitch, possibly. Your point seems more logical, but they are definitely all in different rooms with walls and doors between them.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Express keeps going to home screen

Hi everyone,

Thanks for the post.

If you are unable to resolve the issue you are experiencing, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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