Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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joe1959
Level 9

Re: Express keeps going to home screen

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Will do my best to pay forward your kind and effective guidance...  Thanks again!  

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kenshearer
Level 8

Re: Express keeps going to home screen

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Thank you, if it works on the Express+ I will do it to my Ultras also. Getting kicked out of all apps Netflix, SlingTV, Media Server, Roku, etc...
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kenshearer
Level 8

Re: Express keeps going to home screen

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Did not fix the problem, no need to do it on the other Roku appliances.
Thank you for your suggestion.
Ken
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Praffloer
Level 8

Re: Express keeps going to home screen

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Mine is doing the same thing. Will try this suggestion and hoping it works.
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joe1959
Level 9

Re: Express keeps going to home screen

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Bear in mind that I did follow the official tech support suggestions first, which was to unplug all cables from the Roku, TV, and Router - reseat all cables and restart all.  Not sure if doing so had an impact on the success of the rollback, but it's what I did nonetheless.  I hope that helps.  PS - using 3710X Express unit.

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Rose40a
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Wrong, AMC, HULU and HBOgo is doing it also...alll day yesterday it would close the channel and go back to the home screen. I rebooted apps, removed apps and reinstalled...no success. 

This is happening on 2 roku devices in my home.

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joe1959
Level 9

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Wrong???  From what I experienced, it appears to do this on EVERY channel with the exception of the ROKU channel.  My best guess is that it has something to do with the intermittent commercials on ROKU acting as a green light for the new update algos to continue streaming.   In any case, right or wrong, rolling back the last update has worked for me thus far.  I'd call that "Right" in my book.   You have to roll back the 9.2 update, which appears to be at the epicenter of the problem.  Nothing else seems to work.  

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Community Manager
Community Manager

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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How many channels do you have installed on your account? Have you tried removing any unused chanenls to see if this helps? 

@Rose40a Have you tried removing any channel from the Roku home screen that you experience the issue with, then restart your device from Settings>System>System restart, and then add the channel back again to see if this helps? 

@joe1959 Please PM me with the serial number of your device from Settings>System>About so I can take a closer look. 

Tanner D.
Roku Community Manager
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joe1959
Level 9

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Thanks, Tanner.  I'm new here and as yet unfamiliar with regard to sending/receiving PM's.  A tech support agent took my serial number during a chat session yesterday.  He advised to unplug all cables from Roku, TV, and Router - then reseat and restart all.  I did this and it did not fix the problem.  I still have an open ticket for which I am awaiting further guidance.  Although, in the interim, I learned how to roll back the most recent 9.2 update.  Thus far, this seems to have fixed the problem.  As of last night, after rolling back to the previous 9.1.0 update, my unit was working normally without interruption.   So as of right now, as long as everything keeps working, I'm a happy camper.   Thanks again!

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Re: Express keeps going to home screen

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Thanks unfortunately this did not work for me.
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