Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jah56
Level 8

Re: Express keeps going to home screen

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Yes its while watching a show. It just all of a sudden goes back to the main page within almost exactly 30 minutes.
Blabla
Level 8

Re: Express keeps going to home screen

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I've had the same issue for about 2 months on all channels. I tried all the fixes suggested to no avail. Has this been addressed by Roku? Or are we just supposed to suck it up?
tlpruitt
Level 7

Re: Express keeps going to home screen

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I am experiencing this same problem with several apps through a Roku Express+.  After watching something for about 20 minutes it stops and returns to the Roku home screen.  
I have tried all the suggested remedies but the only thing that worked (temporarily) was doing a factory reset of the Roku device and starting fresh once all my apps were reinstalled.  That worked for a few days but then Roku froze up and appeared to crash and then the problem returned.

Very frustrating.  

Hey Roku, What's the solution?
Blabla
Level 8

Re: Express keeps going to home screen

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I was finally able to fix it by doing a Factory reset through Advanced Options.
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Bumblefist
Level 8

Re: Express keeps going to home screen

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This is the third time I have reported this exact problem and I still have not heard anything from anyone at Roku.  Just as others have said, after 30 minutes of watching a video on any app, it exits to home screen.  I've tried everything suggested on here.  
On Amazon Prime, if I stop the video and return to the menu, then resume play, I can get through an hour long episode without it kicking me out to home screen.  It seems to be that the Roku thinks that it is inactive if a video is just playing for 30 minutes and nothing else is done during that time by the user.  The Roku needs to be taught that it's ok to continue playing for more than 30 minutes.  That playing a video is not equal to inactive use.
I'm seriously looking into switching to a different brand of device if this problem isn't fixed soon.  It really seems like Roku doesn't care even though many people have reported the same problem.
MindTrap
Level 8

Re: Express keeps going to home screen

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"Jah56" wrote:
I have 3 roku1's as of Aug 3rd 2019 they
all like clockwork in 20 to 30 minutes back up to the main page. Always worked fine till then. On Netflix, Hulu, Amazon, basically everything in the channel store I use, now does this. I have done factory resets on all of them, tried all the other stuff first, set my router back to original state. The cable company came out checked all my stuff, router, checked wires, speed etc. I thought maybe it was because my rokus are older, but obviously if it's doing it on the Express theres more to the problem. After the cable company came out I figured it was fixed. Nope not at all nothing works. Roku needs to get this figured out


Out of curiosity.... Does it happen when you watch something on the Roku Channel?
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Laddie
Level 7

Re: Express keeps going to home screen

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I am having the same problem. It stops while watching Acorn, PBS, RFDTV and YouTube but doesn’t with Netflix. I’ve contacted Roku my subscription channels and my internet provider. I even upgraded my bandwidth. Nothing has worked.

Clayfirer
Level 7

Re: Express keeps going to home screen

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Just throwing my problem in with the rest. Roku stick, just today started kicking me from Prime to the Roku home screen. Been using the Roku for over a year.
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Re: Express keeps going to home screen

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Same issue with TCL tv with Roku built in. THIS IS SO ANNOYING!!!! Fix it Roku!!

PS - the adverts I have to watch over and over again - I am starting to hate everything they advertise.

Re: Express keeps going to home screen

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I am having the same eshue. I am also totally blind, and I have to have my wife to tell me what comes up to get back to the program we are watching. I am running an older Roku, but I have an express as well. This just started happening 3 days ago out of nowhere. It just puts me back to home screen while watching. I am using philo. I just found this post yesterday by accident..lol Thank God I found it. Has there been an update to fix this problem? Any help would be very much appreciated. Thanks in advance.