Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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icehawks
Level 7

Re: Express keeps going to home screen

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This keeps happening with my Streaming Stick watching the NHL.tv app. Any resolution?
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geezbill
Level 7

Re: Express keeps going to home screen

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Same issue with the NBA App. It exits to the home screen every 45 mins. Roku FIX THIS OR I'M GONNA LOSE IT!!
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DBDukes
Level 11

Re: Express keeps going to home screen

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"geezbill" wrote:
Same issue with the NBA App. It exits to the home screen every 45 mins. Roku FIX THIS OR I'M GONNA LOSE IT!!

You might want to start losing it, then. Roku doesn't write the apps. If there's a problem with the app, Roku can't do anything about it. If there's a problem with the commercials causing the app to crash, Roku can't do anything about it. Unless the Roku simply goes to home screen on all apps every 45 minutes, it's not Roku.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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renojim
Level 13

Re: Express keeps going to home screen

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"DBDukes" wrote:
If there's a problem with the commercials causing the app to crash, Roku can't do anything about it. Unless the Roku simply goes to home screen on all apps every 45 minutes, it's not Roku.

Don't be so quick to absolve Roku. I can't speak for the NBA app, but for most, if not all, channels the ad playback is 100% Roku code. Research Roku Ad Framework if you don't believe me.

-JT
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DBDukes
Level 11

Re: Express keeps going to home screen

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"renojim" wrote:
"DBDukes" wrote:
If there's a problem with the commercials causing the app to crash, Roku can't do anything about it. Unless the Roku simply goes to home screen on all apps every 45 minutes, it's not Roku.

Don't be so quick to absolve Roku.  I can't speak for the NBA app, but for most, if not all, channels the ad playback is 100% Roku code.  Research Roku Ad Framework if you don't believe me.

-JT

I certainly would defer to you regarding such.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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rpk292
Level 7

Re: Express keeps going to home screen

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I don't have much to add, but I'm experiencing the same issue on the NBA app on my Premiere+. About twice a game, it just exists back to the home screen. It's infuriating. 

I'm watching on a 4630 Premiere+, and it's happened at least twice per game without fail (which lines up with approximately every 45 minutes, since games are roughly 2 hours).
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gibbo5e2
Level 7

Re: Express keeps going to home screen

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My Roku express is also being returned to the home screen almost every commercial break and I believe it’s due to the latest build. This was not an issue when we first purchased the Roku a few months ago. Is there anyone on the forum that has a solution to this annoying problem?
Software Version: 8.1.0
Build: 4500
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Wiz_Minion
Level 7

Re: Express keeps going to home screen

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I have 3 Roku sticks and they all exit to the main screen without warning radomly. We've stopped using them for anything except SlingTV. We'll lose all the sticks when I find a suitable substitute. Not a fan of Fire Sticks either as they too require frequent reboots. Sad to see the Roku products all basically getting very minor yearly upgrades and not solving these long standing critical issues. Yes, they are critical when you have to keep resetting the dam things.
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DBDukes
Level 11

Re: Express keeps going to home screen

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"Wiz Minion" wrote:
I have 3 Roku sticks and they all exit to the main screen without warning radomly. We've stopped using them for anything except SlingTV. We'll lose all the sticks when I find a suitable substitute. Not a fan of Fire Sticks either as they too require frequent reboots. Sad to see the Roku products all basically getting very minor yearly upgrades and not solving these long standing critical issues. Yes, they are critical when you have to keep resetting the dam things.

Huh. My sticks don't do that. I wonder what I'm doing wrong.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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nkkc
Level 7

Re: Express keeps going to home screen

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I'm having the same issue with two different Roku Expresses. Apps affected are Netflix, Xfinitiy app, Hulu, PBS Kids, and Amazon Prime. It doesn't happen every time I open those apps, with the exception of the Netflix app (this crashes constantly, typically a couple of seconds after I select a show). The other apps crash close randomly. Sometimes they work fine; at other times they won't work at all. 

If anyone has any suggestions, I'd appreciate it. Thanks.
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