Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 21

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

Jump to solution

@Bbocardo wrote:

I have the Roku express for 29.99


There are three different versions of the Express. What is your model number?

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
Highlighted
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

Jump to solution

Model # is 3930x

0 Kudos
Highlighted
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

Jump to solution

I have tried these steps and they do not work for me and my roku express only streams for about 5 min sometimes less before returning to home screen 

0 Kudos
Highlighted
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

Jump to solution

I am having the same issue regardless of which app is being used. I restarted my device and am still having the same problems. I will click on any app and it will work for about 10 minutes, then kick me back to the home screen. 

0 Kudos
Highlighted
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

Jump to solution

My roku still exits out of my apps 5 minutes into a show/ movie and wont keep anything on.  How can i fix this issue? 

(Netflix, nick jr, hulu, youtube, roku channel)

0 Kudos
Highlighted
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

Jump to solution

This is happening to me as well. What you said did not fix the problem. Using Roku stick latest version and a Samsung Smart TV. This only happens with Hulu live and not with Prime or Netflix or any other streaming service I have. At first I thought it was something to do with a timed setting in Hulu that disconnects after a few hours. But I can’t find anything that would indicate this is in fact true. 
what can I do as sometimes when I start Hulu again there is no audio and I have to turn the TV off, wait and restart the TV. This is not what I’m paying for. Please advise.

0 Kudos
Highlighted
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

Jump to solution

This is happening to me now for real last few days. Every app. YouTube, Netflix, STARZ, Hulu all of them and it’s very disappointing 

0 Kudos
Highlighted

Re: Express keeps going to home screen

Jump to solution

You don't fix it. This is the end of roku. They have horrible devs or greedy execs, or both.

0 Kudos
Highlighted
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

Jump to solution

I've tried restarting about 5 times.  I uninstalled and reinstalled YouTube.  Nothing fixes this problem. It just keeps happening over and over again.  It only happens on YouTube no other station.

0 Kudos
Highlighted
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

Jump to solution

You have to get a HDMI to RCA converter to stop this from returning to home screen.  It is not the Roku that has the problem its the data stream causing your TV  to disconnect the Device.

0 Kudos