Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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It's when watching Netflix, or  Hulu, or Youtube, or anything not just Hulu. 

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Level 9

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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If I recall,  its more than Hulu Live... 

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Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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I'm having the exact same issue on not one but 3 Roku devices.  It jumps to the home screen after 2 - 3 seconds on a live TV channel (using Hulu).  This isn't happening on the Firestick I have on another TV.  

I've tried all of the fixes and nothing's working.  I'm about ready to return all 3 of them and buy Firesticks for all of my TVs.

Has anyone tried anything that actually works long term?

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Level 9

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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@trgtdg wrote:

I'm having the exact same issue on not one but 3 Roku devices.  It jumps to the home screen after 2 - 3 seconds on a live TV channel (using Hulu).  This isn't happening on the Firestick I have on another TV.  

I've tried all of the fixes and nothing's working.  I'm about ready to return all 3 of them and buy Firesticks for all of my TVs.

Has anyone tried anything that actually works long term?


That's what I'm doing.  Just ordered two Fire sticks.  Roku has lost me as a customer. 

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Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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I just purchased the express and now I wish I would have known all of the problems before I bought the express and paid for the Hulu plus, what is the deal with this? Is the the Roku device or is it Hulu or both
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Level 7

Re: Roku SE keeps going to home screen

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Every time I try to watch Hulu live it kicks me back to home screen, I have tried all of the mentioned solutions and none seem to work, is it Roku SE issue or Hulu or both, it's very aggravating giving I just switched from Cable to this to try to save money and now can't watch live TV all together... Very disappointed... Please help
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Level 9

Re: Roku SE keeps going to home screen

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@RGR1371USMC wrote:
Every time I try to watch Hulu live it kicks me back to home screen, I have tried all of the mentioned solutions and none seem to work, is it Roku SE issue or Hulu or both, it's very aggravating giving I just switched from Cable to this to try to save money and now can't watch live TV all together... Very disappointed... Please help

I think its just the Express and Hulu Live.   Altho - that's what I have been trying the last few days.  I am giving up -  and buying two Fire TV sticks. 

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Level 19

Re: Roku SE keeps going to home screen

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Hi everyone, 

Thanks for the notes here. In reference to the issue you're experiencing with the Hulu channel, the channel developer is aware, and is working on an update to help address this.

For more information or status updates, please feel free to contact Hulu support here: https://help.hulu.com/s/article/how-to-contact-Hulu?language=en_US

 

Thanks,

Tanner

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Level 19

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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@Lesjoe1 Thanks for confirming. The next time this occurs, could you please generate an issue tracker report ID by pressing the Home button 5 times quickly, followed by the Back button 5 times quickly. Go ahead and send me a private message from there with your Roku's serial number from Settings>System>About along with the report ID and I'll get this over to our team to take a look. 

 

Thanks,

Tanner

 

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Level 7

Re: Express keeps going to home screen

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I have the same problem, and hulu told me that they do have a problem with roku devices, i don't want to keep rebooting system everytime! it has been happening alot, and you can't talk to anyone at roku, they only have this **bleep**

 

 

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