Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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icezero44
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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so far so good for me as well after a restart last night. will continue to monitor.

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Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Hey Guys, Is anyone using Philo? If So, is it fixed, And,  did the restart work? Please advise. Thanks, Michael

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lexasmom
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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One thing I have noticed.   If I go to the very top of the HOME page and scroll to the right (Live icon) - I can run a station in Hulu Live.

But if I scroll to the right in the next menu down - and choose that same station,  it immediately goes back to the HOME screen. 

Not sure if that helps but I thought it might mean something.

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QCBB
Level 1

Re: Express shuts down on Hulu

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We have been experiencing this problem with some of our customers. What our WISP company (Quadcore Broadband LLC) has figured out for a temporary solution around this problem:

HULU

1. Do not go up to the live tv symbol next to the home on Hulu

2. Go to live now next to Hulu picks

3. After live now loads use your down arrow to bring up your live guide, go to the channel from there you want to watch and it does not seem to be “kicking” our customers out. 

Monitoring this, it only seems to be happening when our customers are going to live tv at the top next to the home symbol. 

As I stated this is a temporary solution to keep it from “kicking” you out. We have several hundred of these devices deployed on our network and have only started seeing this problem with ones that the customers have purchased recently. 

Hope this helps people out until they get a update resolving this issue. 

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