Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jaybird75
Level 8

Re: Express keeps going to home screen

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No offense taken at all. I appreciate you taking the time out to weigh in. Just to be certain, I went back through the steps, but it still didn’t work. It plays about 2 seconds of video and then goes to the home screen.
wallydog
Level 7

Re: Express keeps going to home screen

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You might want to try adding this step after removing the app remove the power to the roku then let it reboot and then add the app back .
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Jaybird75
Level 8

Re: Express keeps going to home screen

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"wallydog" wrote:
You might want to try adding this step after removing the app remove the power to the roku then let it reboot and then add the app back .


Thanks for the suggestion. I tried it, but it still doesn’t work.
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Basil
Level 10

Re: Express keeps going to home screen

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"Jaybird75" wrote:
No offense taken at all.  I appreciate you taking the time out to weigh in.  Just to be certain, I went back through the steps, but it still didn’t work.  It plays about 2 seconds of video and then goes to the home screen.

I have the previous generation Stick, model 3600. I just added Disney Now and authenticated against my provider, DirecTV Now. I launched an episode of, I don’t know, something. It played fine.

However, after exiting the app for a few minutes, I am now getting the same behavior.

Removing, rebooting, and re-adding the app fixes it temporarily, but the issue returns after exiting the app.

So, the “fix” isn’t really any good. Actually, removing and re-adding (without the reboot in between) keeps the authentication info, speeding up “recovery” time.

Still, this is an issue.

The regular moderator, RokuShawnS, will be along tomorrow and will likely open a ticket, or request info in order to open a ticket. Unless, of course, he already has info on this issue.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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Jaybird75
Level 8

Re: Express keeps going to home screen

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"Basil" wrote:
"Jaybird75" wrote:
No offense taken at all.  I appreciate you taking the time out to weigh in.  Just to be certain, I went back through the steps, but it still didn’t work.  It plays about 2 seconds of video and then goes to the home screen.

I have the previous generation Stick, model 3600. I just added Disney Now and authenticated against my provider, DirecTV Now. I launched an episode of, I don’t know, something. It played fine.

However, after exiting the app for a few minutes, I am now getting the same behavior.

Removing, rebooting, and re-adding the app fixes it temporarily, but the issue returns after exiting the app.

So, the “fix” isn’t really any good. Actually, removing and re-adding (without the reboot in between) keeps the authentication info, speeding up “recovery” time.

Still, this is an issue.

The regular moderator, RokuShawnS, will be along tomorrow and will likely open a ticket, or request info in order to open a ticket. Unless, of course, he already has info on this issue.


Super. Thanks for taking the time to look into it.
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Tacoma
Level 7

Re: Express keeps going to home screen

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Removing the app, rebooting the roku, and reinstalling the app turns out to be a temporary fix Smiley Sad once I exit the app, I have to follow those steps every time I try to go into the app again because it will kick me out to the home screen.
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normn3116
Level 7

Re: Express keeps going to home screen

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Hello all,

My Disney app does the same thing on the Roku Premiere.  The app loads, but when I go to choose a show, it kicks me to the home page.  Has anybody come up with a lasting fix?
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normn3116
Level 7

Re: Express keeps going to home screen

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UPDATE: I tried a factory reset, and it did not work. However, on my insignia 39" roku tv, disneynow works just fine. The insignia is running system version 8.0, while the premiere is on 8.1.
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Moguy1973
Level 7

Re: Express keeps going to home screen

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I have a Roku Express and the Disney App is doing the same thing. I’ve tried uninstalling the app rebooting and then reinstalling and that fixes it for a couple hours until we turn the Roku back on and it kicks us out when we try to use the Disney app again. This seems like the only app that does this. We just bought a TCL Roku TV and it does not have the issue.
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CJsMomma
Level 7

Re: Express keeps going to home screen

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I'm having the same problem with my roku premiere.  Has anyone come up with a permanent solution besides having to delete/reboot/reinstall disney now?  
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