Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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montys
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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model 3910RW - Roku Express+ software 9.2.0 build 4115-51

same problem

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Re: Crashing

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I’m having the same issue. I just update the system, reinstalled all the apps that keep crashing and it’s still doing it. I also have the roku express

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Re: Crashing

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I've also read that factory reset doesn't fix the issue. I also can't seem to contact customer support for help.
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Re: Crashing

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Having the exact same problem. Have the oldest version of Roku (we used to have an old tv & that's all that would work). Been working fine & now all of a sudden, it keeps shutting down every few minutes & like you all have said, goes back to home screen or replays the last few minutes of what I've already watched. HELP! VERY frustrating! 

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Re: Crashing

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Same! The weird thing is it’s only on my one tv! I have the same kind roku on 3 different TVs and the only one I’m suddenly having this issue on is my oldest tv. I don’t have the issue when I watch Netflix or Hulu but my movies apps and amazon prime it’s like 30 mins then clock work kicked off. It would be nice if roku would get on this chain and tell us what needs to be fixed!

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Re: Crashing

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It's happening on Hulu for me too. In the middle of a 1 hr show it kicked me out 5 times at least on one episode. I won't be buying anything else roku if they can't fix this. I bought the express+ because it was the only one that would work on my non HDMI TV but I don't have $150+ to go buy a new TV if that's their suggestion.
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Re: Crashing

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Yeah & I didn't say that we have a new tv & it just started happening about a week ago. I was considering purchasing a newer model of Roku, but after seeing this, don't think that's happening! 

 

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Re: Crashing

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Started about then for me also. I'm currently trying to watch the Harry Potter movies on the SYFY app until Sling sub ends (because that also doesn't work right!!!) and it just kicked me out and upon resume started the entire movie over (less than 25min in). I really want to know what Roku is doing to fix it.
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Re: Crashing

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This is what Roku sent me. Don't know WHY they didn't post it on the page. Don't BELIEVE this is going to work, but am going to try it. Hopefully, you all can open this as well! 

https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/Troubleshooting-Audio-amp-Video-Play...

 

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Re: Crashing

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As I don't have HDMI I'll try it in 16:9 (it was on 4:3) and see if there is any change. Thanks.
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