Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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atc98092
Level 15

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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@Michael_Pyron wrote:

Hi Cajun1, I have the same problem on an older Roku. 


Specifically what model Roku? Some of the older models are now considered legacy and are no longer supported. Channels may or may not work, and there won't be any further updates for them. Your Roku may just be too old, but I can't say for sure without knowing the exact model number (not just the name, because Roku has a bad habit of reusing names).

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Hi Guys..Sorry for the double post. Just learning how to use the forum..PLZ Forgive. I just sow my earlier post. Just havn't gotten anything on it, and thought it didn't post..Again Sorry.Don't kick me out..lol

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Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Hi Dan, Mine is a Roku Lt, SN:1PE42A000593. Mod Number:2700X. Software Version:9204115. I hope this helps. Like I say, I think it just updated yesterday, cause when it started doing the beheavure. man, please forgive..can't spell well..lol Thanks again.

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Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Hi Dan, If you don't mind, please look @ my last post. I accidently replied to My self...lol al the inpho you need is there.

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atc98092
Level 15

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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@Michael_Pyron wrote:

Hi Dan, Mine is a Roku Lt, SN:1PE42A000593. Mod Number:2700X. Software Version:9204115. I hope this helps. Like I say, I think it just updated yesterday, cause when it started doing the behavior. man, please forgive..can't spell well..lol Thanks again.


Well, amazingly, that old box is still listed as supported, and the proof is that you received OS 9.2. That said, it is an older box, released in Sept 2013. I also noticed that it has a resolution limit of 720p, not 1080p. I would seriously consider upgrading to a newer player, if for no other reason than 1080 support. 

Anyway, it shouldn't be doing what you say, so perhaps 9.2 did break something in it. Hopefully on Monday either @RokuDanny-R or @RokuTannerD can offer some advice beyond trying a hard reset. All I can say is that none of my Roku devices do that, but they are all quite a bit newer models. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Gene_W
Level 8

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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The problem started for me immediately after upgrading to version 9.2 yesterday. I had the problem on Prime Video last night and Netflix and Prime Video tonight. The Roku software upgrade was the only thing that changed in my environment. Roku Express+.

 

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Jah56
Level 8

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Not just the 9.2.  I have  3  older Roku's with 9.1.  Like clock work,  on Aug 7th this summer 2019 mine started it.  I didn't notice as I hadn't been watching a lot of tv, but I got Hulu for a month.  On the same week I got Hulu it started.  Of course I thought it was Hulu or my internet.  Contacted them and had my cable company come out.  Nothing has worked.  I've done all the hard sets, soft sets, deleted apps, added them back, hard set my router/modem.  Nothing has fixed it.  I even got lucky and someone answered me on Roku messenger on FB page.  They took down a bunch of info from me said they were sending it to the "TEAM" what ever that means.  No fix yet.  Lot of good it does to pay for some of our apps as we can't watch anything but for 30 minutes. It does it on every app I pay extra for and anything on the Home page, oh but Netflix & Roku Channel (which I never watch). So there's something different about them in comparison to Amazon, Hulu, etc. 

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Cajun1
Level 8

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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I am cautiously optimistic. Last night I did a factory reset so that I could watch the ALCS uninterrupted. Man, what a game ,what a finish . When I reached the home screen there was a banner across the Sling logo in the upper right hand corner at a 45 degree angle it was white and had TEST written there in black letters. And since Sling is the streaming service I use I clicked it and proceeded to watch the game. 10 to 15 minutes later the screen stuttered,froze up like it did before it would go back to the home screen. But didn't . So I decided to check the update status and at 9:54 p.m. EST it updated to 9.2 .0 build 4115. And after 4 hours of watching TV is performing perfectly. Fingers crossed. LOL
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KM2010
Level 7

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Model 3710X Express +  Software 9.1.0 Build 4111-28 last updated 6-7-2019. The first time it went back to home screen was two weeks ago. Tested it on the Roku channel and it didn't return to home screen but does on Youtube, HULU, CW, Pluto-tv and most every channel I've checked.

Last night I pushed the back arrow every 25 minutes or commercial break then went back to the program and it didn't go to home screen.

It sure would be nice if someone at Roku could fill us in with what's going on. A number of friends have called and asked me what they should do?

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Highlighted

Crashing

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Roku Express+ continually crashing to home screen. All apps. Multiple times during streaming. Trying to watch movies etc keep getting kicked out and have to go in and replay the last few minutes. Over and over and over. I've updated to latest version rebooted and my internet signal strength is excellent. This is really making me mad as I can't watch anything without multiple interruptions!
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