Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jah56
Level 8

Re: Express keeps going to home screen

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I don't watch the roku channel. 

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Jah56
Level 8

Re: Express keeps going to home screen

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So I watched a show on Roku channel and guess what it works on the Roku channel.  So Netflix and Roku work but nothing else.  Use to everything worked.  

Re: Express keeps going to home screen

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Same thing happens to me with Prime and Hulu, missed two touchdowns during the Notre Dame-USC game yesterday. What's the fix Roku? This is unacceptable, it totally sucks!
BalorFan78
Level 7

Re: Express keeps going to home screen

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I just started having this problem with my Express+. It's been doing it with the WWE and AT&T TV Now. Runs about 30 mins then it shuts off going to the home screen. I'm hoping Roku is seeing all these complaints and is working on an update to fix it.
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joe1959
Level 9

Re: Express keeps going to home screen

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I am having the same problem with my Express unit shutting down and returning to the home screen after exactly 30-minutes.  This is happening with Prime and YouTube thus far.  As I type, I'm testing Netflix and the Roku Channel itself.  Has anyone gotten word of Roku fixing this with a patch?  Is there a way to remove the last update, which seemed to cause this issue?  Thanks, and good luck to us all!  

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joe1959
Level 9

Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Apparently this is an ongoing issue that has yet to be resolved.  It's been happening for nearly a week now.  It may be related to the most recent update from what I've read in the associated threads.  After exactly 30-minutes of continuous play on Prime and YouTube, the Express unit shuts down to black and returns to the home page.  Very annoying to say the least.  I am testing Netflix and the Roku channel itself as I type.  Some have said there are no issues with those two channels.  We'll see...  Any solutions yet?  Has this issue been officially recognized as a major problem by Roku?  Thanks!

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Re: Express keeps going to home screen

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Hey everyone - I've had some luck minimizing this issue. 1) I set my router to point to google public dns which is 8.8.8.8 and 8.8.4.4. After that I rebooted my router. I HATE running things through google, but it seems to work in this situation. 2) I performed a factory reset on my Roku television. The downside is having to setup WiFi again and reload / login to all the apps again (what a pain). Having done that, my television has only rebooted once in past 3 weeks over wide-spread app usage, including those that gave me problems before. I think it issue is with Roku attempting to serve advertisements over certain apps and/or updating the Roku OS to more readily serve ads (thus affecting apps like Netflix). When watching live tv via the Xfinity app, I would see an advertisement, and then it would flash out and Roku would server their advertisement. I don't think they have it ironed out yet. I suspect pointing through google's dns plays nice with the whole advertisement proposition (google exists solely to server us targeted advertising - ugh). I'm really disappointing in Roku in their response to this (or silence, I should say). Here is a related 2018 article I came across while trouble-shooting my own issue: https://www.theverge.com/2018/7/20/17595384/roku-ceo-anthony-wood-ads-hardware-business-interview-bu... No promises, but it helped me and I hope it may help some of you.
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DocA1
Level 9

Re: Express keeps going to home screen

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What I find astounding is that Roku refuses to admit that this is a major bug in their 9.2.0 update and it seems to affect the Roku Express + the most. I found a workaround to the problem by rolling back to the previous update and my device no longer has this problem, but every time I try to tell someone how to do this, my posts are deleted! Roku, admit to the bug!

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joe1959
Level 9

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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I have a support ticket for this issue in progress.  The only channel that works is the Roku Channel.  I'm guessing that it is detecting the intermittent commercials and giving the connectivity algo a thumbs up to continue uninterrupted!  As for Netflix, Prime, and YouTube, after 30-minutes exactly, the screen goes dark, and the system kicks me back to the home page.  Guess which channel they want you to watch - exclusively????   Tech support says they are aware of this widespread issue.  With such knowledge, one would think that they would have a fix in place by this point.  Instead, I was instructed to unplug all the cables to my TV, ROKU, and ROUTER, restart, and try again.  I did so to no avail.  The only channel that can make it beyond 30-minutes is the commercial ridden ROKU channel.  All other premium channels i.e. Amazon Prime, Netflix, and YouTube - all cut off to the ROKU home page at exactly 30-minutes into playtime.  

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joe1959
Level 9

Re: Express keeps going to home screen

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Please try again!  I would love to roll back the recent update that is causing this nightmare!  Where did you find the info to roll back?  I asked this of Tech Support and they avoided my "rollback" question altogether...