Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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BrentMc
Level 7

Express Low Power and overheating

I have a Roku express. I have always plugged it into an outlet with the included cable and adapter. I once got and overheating message even thought it was not placed somewhere smothered with other things. Now I keep getting a low power message as if I am plugged into the TV USB port, which I am not. 

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Express Low Power and overheating

@BrentMc

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Stream42
Level 7

Re: Express Low Power and overheating

Can you tell me, did you get this resolved as we are now experiencing the same exact issue after having this Roku for well over a year now with no issues. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Express Low Power and overheating

Hi @Stream42,

Thanks for the post.

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

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