Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Express II USB Power Adapter F A I L

 Just one year ago I bought 2 Express II's.

6 months ago the first one indicated that it didn't have enough power. I pulled the USB cable from the supplied wall adapter and put it in the TV USB port. All is well.

The second one failed last night. Again, I pull the cord from the adapter and plug it into the TV USB port. All is well.

I thought that they had only a 90 day warranty. I see now that I was wrong.

Since the phone number for Support just hangs up, I would like to know how Roku will fix this warranty issue. 

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Roku Employee
Roku Employee

Re: Express II USB Power Adapter F A I L

@JustDaveIII 

Thanks for the note.

I have passed along your concerns to our Support team. They will follow up and assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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